Service Manager 

Dominion Technologies Group, Inc. offers a large variety of automated equipment designed to meet assembly and process specifications, is looking for an Service Manager to join our team.

Dominion Technologies Group, founded in 1965, is a market leader in final line tooling and equipment for the worldwide automotive industry. Dominion has grown from its humble beginnings when 3 German toolmakers, with a vision to bring old world craftsmanship to Detroit, started business in a rented 9,000 square foot machine shop located in Detroit, Michigan.

Today Dominion, headquartered in Roseville, Michigan, operates 7 facilities located in the US, Europe and China with over a quarter of a million square feet of manufacturing space.

Primary Responsibilities / Authorities

  • Coordinating the effective, professional day to day running of allocated services required
  • Setting clear expectation’s to DTG service technicians and customers
  • Creating a productive and supportive service team
  • Ensuring all services are operating in line with the vision and values of DTG
  • Ensuring that services are delivering outcome to DTG customers
  • Taking responsibility for ensuring all service technicians follow safe work practices
  • Assigns and coordinates work assignments and resolutions of critical andtechnical problems
  • Control costs through proper planning and service schedules.
  • Interface with customers to take service calls.
  • Solicit in house support as required to try to resolve customer issues over the phone if possible.
  • Coordinate with department heads to get the proper personal to provide service call for customer.
  • Provide quote to customer and secure purchase order.
  • Effectively documenting services of installations by insuring service reports are filled out completely and signed by customers.
  • Complete all invoicing requests for A/P.
  • Follow-up with customers to ensure all invoices are paid in a timely manner.
  • Building business relationships with customers by analyzing concerns, identify solutions, trouble shooting, and keeping services confidential

Minimum Education Requirements

  1. High School diploma or equivalent

Minimum Experience Required

  1. Ten years’ service or management experience

Other Requirements

  • Excellent interpersonal skills
  • Ability to solve complex problems
  • Excellent verbal and written communication skills
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods
  • Must pass a pre-employment physical and drug screening
  • Must have and maintain a valid Michigan driver’s license, maintain auto insurance and have access to a reliable automobile.

Desired Training (before or after hire)

  • Keeping up-to-date technically and applying new knowledge to your job

This is a fulltime position with benefits available.